Contact SCBI

Questions or query about an upcoming Course or Event? Please fill in the contact form below and we’ll be in contact with you soon.

Register in a Course

To Register for any of our Courses, please download a Course Brochure Form available on our Short Courses & Workshops page

SCBI Terms & Conditions

SCBI’s Terms & Conditions and Cancellation Policy are applicable to all current and new Course registrations. Fees and charges as well as refund policies are subject to change without notice and will apply to registrants from the time that the policy has been adopted.

Standard Registration Terms & Conditions

SCBI aims to provide high quality courses at an affordable cost.

Full payment must be made before commencement of Course, unless prior arrangement with SCBI has been made.

For onsite Training, a 50% deposit at least 4 weeks prior to the Training must be made.

Payment of Fees

SCBI does not authorize any other organisation or agent to collect any fees and charges on its behalf. Registrants must pay Course fees directly to SCBI as per the instructions included in the Course Registration Forms issued by SCBI.

Cancellation Policy – Course or Symposium

Notification of cancellation for a Course or Symposium must be made in writing to SCBI and directed to, as detailed on the Course Registration Form. You are responsible for ensuring SCBI receive your written request. SCBI will reply with a written acknowledgement.

Refunds for cancellation will be calculated based on the date of the receipt of the notice of withdrawal and will be as follows:

  • More than 4 weeks before commencement date: 75% of course fees paid
  • More than 2 weeks before commencement date: 50% of course fees paid
  • Up to one week prior to commencement of course: No refund

Substitution of registrant is acceptable without incurring additional costs. Notification of substitution must be made in writing to prior to the Course.

Notwithstanding the above refund rates, in all circumstances a minimum amount of $500 shall be deducted from the refund amount to cover SCBI’s administrative expenses.

Non attendance without notice will result in the full Course fee being charged. Any refunds requested due to personal circumstances will be reviewed on a case by case basis.

Applications to defer Course attendance to a later date will only be considered in cases where the registrant suffers incidences, critical illness, injury or misfortune. These will be reviewed on a case by case basis.

Refunds will be made within 14 working days from the date of receipt of the notice of withdrawal.

Cancellation Policy – Onsite Training

Notification of cancellation for Onsite Training must be made in writing to SCBI and directed to You are responsible for ensuring SCBI receive your written request. SCBI will reply with a written acknowledgement.

If you cancel Onsite Training at any time a $1500 fee which forms part of your deposit will not be reimbursed. Should any non-refundable expenses be incurred by SCBI on your behalf that account for more than $1500, you are obligated to pay the additional cost. Any remaining balance of the Onsite Training deposit will be refunded to you.

Refunds will be made within 30 working days from the date of the notice of cancellation.

Rescheduling Onsite Training is permitted with 14 days notice. 

Once the deposit is paid, if you reschedule with less than 14 days advance notice, a $500 reschedule fee will be charged. The rescheduled Onsite Training must take place within 12 months of the originally scheduled Onsite Training. If the Onsite Training does not take place within 12 months from the originally scheduled date, all deposits, fees and remaining balance will be forfeited.

As SCBI reserves your Onsite Training dates for your use, thus preventing us from scheduling other registrants on those dates, rescheduling is allowed on a one time basis only.

SCBI Cancellation or Reschedule of a Course or Symposium or Onsite Training

SCBI reserves the right to cancel its Courses or Symposiums at any time.

If SCBI cancels a Course or Symposium due to unforeseen circumstances beyond our control, registrants are entitled to a full refund of the Course fees, or fees can be credited towards a future Course based upon availability.

SCBI reserves the right to reschedule its Courses at any time due to unforeseen circumstances beyond our control. Rescheduled Courses will be arranged at an alternate time that is convenient for the registrant. SCBIwill endeavor to provide as early advice as possible of any Course changes.

SCBI is not responsible for travel arrangements, fees or expenses incurred by the registrant as a result of such cancellation or reschedule.

Should SCBI cancel or reschedule a Course or Seminar in which you are registered, you will be contacted at the email address you provided in your registration. Please ensure you provide a valid address that you can be contacted at.

For further information relating to our Cancellation and Reschedule policies please contact us at or call +61 3 9013 7224.

Right of Refusal

SCBI reserves the right to refuse registration to particpants at their discretion.

Assessment Method

SCBI will conduct assessments in a fair and equitable manner in accordance with the prescribed Course Learning Outcomes.


Privacy Policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Personal information collected

SCBI does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

Collection of Personal Information

When you subscribe to SCBI news and announcements the personal information we collect may include your:

- Name
- Email Address
- Telephone Number
- Mobile Number
- Company Name

The personal information we collect from you will be used in some or all of the following ways:

- To update you with the latest news and announcements

- To provide you with relevant product information

- To send you marketing and/or promotional materials 

You can unsubscribe  at anytime by using the Unsubscribe function within the electronic marketing material.

Updating Your Personal Information

You can update your personal information anytime by emailing

Security of Your Personal Information

SCBI ensures that all information collected will be safely and securely stored.

We protect your personal information by:

- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes

Disclosure of Personal Information

We will not share your information with any other organisations other than related companies to SCBI.

In exceptional circumstances SCBI may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

SCBI  is committed to complying with the Privacy Act and the National Privacy principles.

About Breaches of Privacy

If you believe that your privacy has been breached by SCBI please contact us at and we will resolve the issue.

Collection of Computer Data

When you visit SCBI, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages within SCBI you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

SCBI reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at


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